Client Reviews of Bruce Kercheval, CPA

Bruce I am writing you a letter on how you made us feel. I do not know if you had a bad day or what. But you cussed got up and walked out to the other people, helped them out and they left. (We know why.) If we got mad you did not want them to hear us or you did not want them what you were doing? You came back sat down and with a tone said I cannot do you taxes if you don’t mind take them somewhere else. With no explanation we thought we were in the wrong, because of your tone. I knew we did nothing wrong and so that I did not worry or wonder why you did what you did I said I want to know are you going to stop doing taxes of is it something we said. You said nothing. So I said what is wrong why don’t you want to do are taxes. Then you said it is Illinois I just not going to do it. So we said ok and left. We talked about how you would not have told us what happened and would have made us think why? Did you not like us, did we say something to upset you, and we would have been worrying about why. When we left your office (which by the way we had to travel an hour to get your office which made us upset that we had traveled that far) to here you say it is because of Illinois tax was wrong. I started making calls to go somewhere else that day. (Found someone by the way) was unprofessional on your part. We told them of the experience we just had with you and asked if they were going to do the same thing you did. They said “what” no come in we would be glad to do your taxes. We had a lady that was in her 60’s help us and when she got stuck she had a partner help us. If it was because if would of cost more we would of paid it. If it was because of you were having a bad day you should learn to handle your emotions better. Have you ever herd of this when you get to work leave your problems at home. We did find out that Illinois is having a hard time with having no money and that is why you did what you did. We think it is because you did not want the hassle. Well they did it and electric filed it and they said when Illinois opened their Indiana taxes they would automatically file them. Which they said the only problem is doing taxes with Illinois is another form to fill out and they were not doing Indiana yet it was still closed. That it was not a problem. You got yourself a CPA to do taxes that is your job. That is what you wanted to do! Got yourself all fancy with an expansive test to get the CPA and turned us down! because of Illinois, We called the people who referred us to you and told them what you did. They said you must have been having a bad day and it was unprofessional of you and they are going somewhere else because they have referred you to a lot of people and you treated us like that. Everyone tries to make a living and I am a teacher which because of the Government I am off in the summer and I do not get paid for it. So I have to find a job till my job starts back up for 6 to 8 weeks. We cannot make it without that salary. What you did was wrong. I am glad we found some other nice people and you lost a few customers not just us. We all got to do what we got to do to make a living and am I supposed to tell Illinois people I cannot work for them because it gives you a headache? The fact is you were cold hear-ted to us you were willing to turn us away and making us feel like you had a problem with us and we would have left thinking we were the problem. We hope and pray things are O.K. for you and your family.