Client Reviews of Donna M. Troiano, EA

Avoid this tax preparer at all costs. I hired Donna Troiano to handle my taxes for multiple years, but her lack of professionalism, repeated delays, and unethical behavior forced me to take my tax preparation into my own hands. Each year, she requests payment in late November, offering a small discount for early payment. While I had always shown her the courtesy of paying early, this year she was especially persistent - bordering on demanding. Yet when I needed my taxes completed efficiently in January for a grant application, she refused, showing none of the urgency she had expected from me when asking for payment. At first, she claimed the IRS hadn’t updated the forms, but when I checked, I found that all forms were available and in good order - meaning she was not being truthful. Then she said she couldn’t do my taxes because her software wasn’t updated and that it would cost her $3,800 to do so. I questioned why she had no workaround, but she had no solution. Her delays aren’t new. One year, she filed my taxes late, leaving me on the hook for penalties and interest, despite the fact that I had provided my tax data to her by March 1. In later years, I made sure to submit my documents even earlier (February or before), but she still struggled to complete my return before the deadline. As a self-employed person, I already do all the pre-work, categorizing my expenses and providing my financials in an easy-to-use format. When I was forced to file my own taxes this year, I realized just how simple the process was - because I had already done all the preparation myself. There was never a good reason for her delays. Despite repeated promises to issue me a refund for the work she didn’t do, she has failed to return my money. When I pressed her for payment, she became defensive and even made inappropriate threats, claiming she had relatives in law enforcement - though of course, police don’t care about someone posting a factual negative review. This is unethical and unprofessional behavior. If you’re considering working with her, think twice - there are many tax professionals who will treat their clients with honesty and integrity.

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