Client Reviews of Michael R. Ruelle

I am very dissapointed in the lack of communication (which amounts to zero) from Mike. I live out of state in Oregon and had an elderly Aunt in Niles pass away last year and am in need of a tax professional in Michigan to help with her final taxes. Mike came highly recommended from a close friend of mine who's worked with Mike's Tax Service for a number of years. I'm a firm believer in supporting small local businesses that have positive reviews and come recommended from those I know and trust. The following is a detailed record of my attempts to communicate with Mike and find out if is is interested in gaining more business: I Called on 2/20/19 and left a message. No big deal, I know that it's getting to be a busy time of year for him. The following day on 2/21/19 lady returned my call and said she would have Mike call me back (Awesome!). More than a week later I had not received a return call so I called again on 3/1/19-no answer or return call. Called again a week later 3/8/19, again no answer or return call. I really wanted to work with Mike after the recommendation from my friend, however as of today, 3/11/19 (almost three weeks after my initial call) I still haven't heard from Mike and I can only assume that he is too busy or not interested in growing his business. I really wish he could have at the very least communicated this with me early on so I'm not left scrambling to find a reputable tax professional in the 12 hour. I have no idea how a businesses that provides this level of "customer service" remains in business...

Services provided:

Mike has been doing my taxes for several years and I have been very satisfied with his work.