Client Reviews of Zenaida M. Faller

I have had the displeasure of working with Zenaida Faller from Block Advisors. After having a meeting scheduled with her in March 2023 to review our taxes, our meeting was cut short because she was too busy. Ultimately she was unable to process our taxes in time for April 15th with no reason given. Instead, she requested an extension. I incorrectly assumed the extension was to give her another week or two to complete the process. Instead she completely ghosted my wife and I for MONTHS. We didn't get her on the phone again until July, where she promised to have an update for us at weeks end. Once again, no update, no response to calls or emails, nothing. Finally with the deadline literally less than a day away, she has the gall to avoid our calls and emails after MULTIPLE attempts to get this resolved. Worst most unprofessional CPA I could ever imagine using. Block advisors were also extremely difficult to work with. Their team were always too busy to take our call and talk through what was happening. Do not trust Zenaida or HR Block with your money. Absolutely not worth the risk of having to pay a penalty due to taxes being filed over SIX MONTHS LATE.

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